Returns & Exchanges

30-day money-back guarantee

You get 30 days from the day your Voirelle Hush arrives to try it. If you don't love how it feels on your jaw and neck, contact us and we'll refund you. Trying it means using it, so a used massager qualifies.

The guarantee covers orders placed on voirelle.com. It doesn't cover devices bought from other websites, marketplaces or stores.

How to start a return

  1. Within 30 days of delivery, email hey@voirelle.com or use our contact form. Include your order number and a line about why it isn't working for you.
  2. We reply with return instructions. For US orders we send a prepaid return label, so sending it back costs you nothing. Outside the US, return shipping and any duties are on you.
  3. Pack the massager with its charging cable and drop it off with the carrier. Let us know once it's on its way.
  4. As soon as the carrier scans your return, we refund the full price you paid.

Refunds

Refunds go back to your original payment method and take 3 to 7 business days to appear, depending on your bank or card company. You get back the full amount you paid for the device. If you bought two and return one, we refund what you paid for that one, with the 2-pack discount applied.

If 7 business days have passed since we issued your refund and you still don't see it, check with your bank first, since posting times vary. Still nothing? Email us and we'll look into it.

Damaged, wrong item or won't turn on

Email us a photo or short video of what arrived and the box it came in. We'll ship you a new one free, and you don't need to send the first one back.

Before you write in about a unit that won't turn on, charge it fully with a USB-A to USB-C cable (the rectangular plug goes into your charger or laptop). Some USB-C to USB-C chargers won't charge it, and that can make a brand-new unit look dead.

1-year limited warranty

If your Hush stops working from normal use within a year of delivery, email us your order number and a short video of the problem and we'll ship you a new unit free. This is a limited warranty: it covers defects that show up in normal use. It doesn't cover damage from drops or from getting the device wet, or devices bought from other sellers. It comes on top of any rights you have under your state's law.

Exchanges

We sell one product, so an exchange means swapping a faulty unit for a working one. That's covered above under damaged items and the warranty, and it's free.

Cancelling an order

Email us right away if you want to cancel. Once an order has started processing for shipment we can't cancel it, but you can still return it under the 30-day guarantee.

Gifts

If your Hush was marked as a gift and shipped straight to you, we'll send you a gift credit for its value once we receive the return.

Orders placed before October 14, 2026

Orders placed before this date keep the return terms they were sold under. Email us and we'll sort it out.

Questions? Email hey@voirelle.com.