Shipping policy

Every Voirelle order ships free within the US. Here's how long it takes and what we do if a package goes missing.

Processing time

We pack your order and hand it to the carrier within 1-2 business days. Business days are Monday to Friday, not counting US holidays, so an order placed on Saturday starts processing on Monday.

Delivery time

After your order ships, delivery to a US address takes 5-7 business days. Orders ship from our fulfillment partner's warehouse. Bad weather and holiday backlogs at the carrier can add a day or two.

Shipping cost

Free on every US order. There's no minimum.

Tracking your order

When your order ships, we email you a tracking number. You can check where it is any time on our Track your order page using your order number or tracking number. The first scan can take a day or two to show up after the label is created.

If your package is lost

Email us at hey@voirelle.com with your order number if tracking hasn't changed in 7 business days, or if it says delivered and you can't find it.

For a package marked delivered, check your mailbox, porch, mail room and neighbors first, and give it 2 days. Carriers sometimes scan a package as delivered a little before it actually arrives. If it still hasn't turned up, we'll follow up with the carrier and ship you a new one at no cost. If you'd rather have your money back, we'll refund you instead.

Changing your address

If the shipping address on your order is wrong, email us as soon as you can. We can usually fix it before the order ships, but once it's with the carrier we can't redirect it.

Orders outside the US

The times on this page are for US addresses. If you live somewhere else, email us at hey@voirelle.com before you order and we'll tell you whether we can ship to you and how long it would take.

Questions about an order? Email hey@voirelle.com or write to us on our contact page.